OHSNI’s Nurse Case Managers

    • OHSNI’s nurse case managers are there to help all patients, and escorts while in Ottawa. Please feel free to phone or visit us. We will do our very best to help.

 

    • OHSNI’s nurse case managers visit Baffin Larga often. Ask them questions. Say hello.

 

    • The nurse case managers:
      • send reports on the condition of all patients in Ottawa to the nurses and doctors as appropriate;
      • help plan the discharge of Baffin patients in partnership with the health care people in Ottawa;
      • organize and oversee all follow up consults, medications, equipment, dressings or "home care" needs;
      • assist local stores to obtain NIHB insurance coverage to pay for any drugs and medical items needed by patients;
      • keep an OHSNI patient chart for all Baffin patients;
      • send a copy of all medical records received to Qikiqtani General Hospital and the patient's Community Health Center;
      • work with the staff in the hospitals and clinics to coordinate patient care by attending family care conferences and discharge meetings;
      • coordinate the return of any patient who dies in Ottawa;
      • are the contact people for the doctors, nurses, allied health personnel, patients, and families in Ottawa, and in Nunavut.

 

OHSNI’s Interpreters

    • OHSNI’s six Inuktitut/ English interpreters provide professional communication services for patients, their escorts and hospital personnel;

 

    • OHSNI’s interpreters keep what they hear very private;
    • OHSNI’s interpreters know how to interpret complex medical terms, they know many doctors and nurses, and they know about the types of tests that are done at the hospitals;

 

    • OHSNI’s interpreters’ main role is to provide interpretation for patients and hospital staff during clinic visits; If an inpatient needs help with interpretation to understand their caregivers, the ward clerk contacts OHSNI;

 

    • OHSNI’s interpreter is at Baffin Larga every day. Ask them questions. Say hello.

 

    • As it is easy to get lost in the big hospital buildings they also help patients find their way. They can also help unilingual patients get their medication at the drug store. The interpreters will call OHSNI’s nurse case managers if there is a concern or problem;

 

    • There is always an interpreter available 24 hours a day, 7 days a week.

 

  • OHSNI produces a daily appointment schedule for the interpreters. The interpreters go to unilingual patients first. If a patient or an escort does not have an interpreter and feels that they do not understand what is being said to them, please, ask the doctor for an interpreter. The hospital will call OHSNI and we will send an interpreter as soon as possible. Never leave your doctor’s visit without knowing what was said to you.